Question 1

How do I know that I am getting a qualified sitter?

Accepted Answer

At Kreative Kidz Agency, we understand the importance of finding the best possible care for your children. That's why we have strict standards for our sitters, including a personal interview, supervised training, continued education and certification in CPR and First Aid, as well as clear background and drug tests. By providing us with detailed information about your family's specific needs, we can ensure that we make the best match for your family.

Question 2

Will I know anything about the sitter before they arrive?

Accepted Answer

Once the sitter is chosen, a detailed profile including his or her full name, biography, and photo will be sent to you by email, and your sitter will contact you before your reservation to introduce him or herself to you and your family.

*When booking your reservation with at least 24 hours notice and during normal business hours

Question 3

Can I speak with my sitter prior to my reservation?

Accepted Answer

Once your reservation is confirmed, your sitter will reach out to you before the start of the reservation. You will also receive their contact information in your email confirmation. Please arrange a convenient time to have a more extended conversation with the sitter if you would like. If your sitter does not answer your call, please leave a message, allowing up to 24 hours for a response.

Sitters may not be contacted for making, modifying, or canceling reservations. If you need to contact a sitter, this should be done while they are at your home with your family rather than after the reservation is completed. Additionally, the sitter's contact information should not be shared with any third party.

Question 4

Can I meet the sitter before my scheduled reservation?

Accepted Answer

You can schedule a reservation to meet your sitter; all standard charges and minimums apply. Families may speak with their sitter by Zoom at no additional fee(after the reservation is confirmed).

FREQUENTLY ASKED QUESTION

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